Fixed banner-pause warnings, and 1,000 free credits for everyone

Hi all,

Some of you got emails saying your tag had been removed or your creatives were blocked, and a few of you had your banners paused, even though the tag was right there on your site. Sorry about that. It was a bug in our health check, not anything you did.

The check only counted your site as active when a visitor actually looked at a banner for a second or so. Sites with lower traffic, or with the tag low on the page, could go days without that happening and got flagged even though everything worked.

• Your site now counts as active as long as your tag loads. Whether visitors scroll to the banner no longer matters.

• If your banners were paused by mistake, they resume on their own the next time someone visits your site. You don't need to do anything.

• Ad blockers on some visitors' browsers no longer flag your whole site.

• Banners are only paused if the tag hasn't loaded on your site at all for a week.

• Credit balances can no longer go below zero.

As a thank-you for your patience, every verified site has been given 1,000 credits on top of its current balance. It's already in your account.

Your banners keep running wherever your tag sits. You earn a credit each time a visitor actually sees a banner on your site, though, so placing the tag where people look (near the top, or beside your content rather than in the footer) earns you more credits.

If anything still looks off on your dashboard, reply here or open a support ticket and I'll take a look.

Cedric