ForumSpark Support Support Join

Domain Manager

? Deleted user · 7 months ago · 8 replies · 378

I've set up a new domain at Namecheap and changed the CNAME on the domain to

Host @ and the value to boards.forumspark.net

Added the domain to domain manager. - Is it boards.forumspark.net or boards.forumspark.net. with a dot?

8 replies

Deleted user OP · 7 months ago

Getting this error with the domain.

This site can’t be reached
Check if there is a typo in www.sparkpromotion.link.

If spelling is correct, try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN

· 7 months ago

Did you check our docs?
https://docs.forumspark.net/administration/forumspark/custom-domains.html

I see it’s verified on our end, so I’m not sure why it’s not working.

Deleted user OP · 7 months ago

Am I setting it up right?

· 7 months ago

Can you share a screenshot of your DNS/CNAME?

Deleted user OP · 7 months ago

https://i.ibb.co/j9kFwSpG/Screenshot-2026-03-13-20-43-48-10-40deb401b9ffe8e1df2f1cc5ba480b12.jpg

· 7 months ago

Not sure if you changed anything but it is reachable for me at https://sparkpromotion.link/

Also pointing @ towards boards.forumspark.net will just point the root URL (without www), if you want www as well you'll need to add www as a CNAME too.

· 7 months ago

Sorry, got called out for work, but your DNS needed to update. Sometimes it takes 5 minutes, sometimes much longer. As Jamie said, add the www too. I’ll make this more clear on the DM in a next update.

· 7 months ago

working now ;)

Create a free account to join the conversation.
Sign up free