Priority support
Priority Support is a direct line to the ForumSpark team, built into your admin panel: real tickets, real humans, with an answer by the next day. It comes with the Earn and Scale plans.
yourboard.forumspark.net/admin/support
Overview, then Priority Support: your tickets, in your panel.
How it works
Open Overview, then Priority Support and start a ticket. Write it like a message, attach screenshots if they help.
The team answers in the ticket, and you'll also get the reply by email; answering the email updates the ticket, so the conversation works wherever you are.
Resolve the ticket when you're sorted, or keep the thread going until you are.
Getting good answers fast
The perfect ticket has three things: what you expected, what happened instead, and where (a link to the page or the member involved). With those, the first reply is usually the fix instead of a question.
Not on Earn or Scale? These docs cover the how-do-I questions, and the ForumSpark community forum is active for everything else. Priority Support's difference is the guaranteed human with access to your board's context.